Help Desk Ticketing System

Manage your customer complaints and feedback effectively with our online help desk ticketing system. It helps you keep a transparent SLA and push your team to be on top of it. Your client gets a timely status update on the progress of the support ticket.

Our Working Process

How Our Services Will Help You to Grow Your Business

White Label Solution

The white-label solution helps you to get personalized branding for your business. The solution will be deployed for you with your brand name.

Barcode Based Inventory

We provide an integrated solution to generate barcodes or QR codes for the assets, which can be directly printed. The same inventory further can be scanned by using any standard barcode or QR code scanner.

Customizable for your business

Your business may have some unique features and we understand that. We are ready for customization as per your business requirements at a competitive cost.

SLA Based

Providing a solution within a timeline is one of the crucial success factors of any business. We bring complete transparency in sync. with the SLA.

Our Benefits

Remember what matters most, your customers

Our solution is customer focused and helps you maintain a transparent service timeline in your business. It notifies you and your manager in the hierarchy within a timeframe to be on top of each task. With its aging and SLA reports, you can take a deep dive and find out the areas where it needs to be focused more. It also helps you plan your resources based on the workload.

- Workflow Management

- Customization Available

- Ready APIs for Third Party Integrations

- Easy to use

- Multiple reporting and dashboards for Management

Support Desk Ticketing Application Benefits

Our Benefits

Access the information you need, when you need it

The support ticketing application is suitable for both service and product-based companies. It comes with inbuilt inventory management mapped with tickets. The application is capable of generating ready-to-print barcodes or QR codes for the inventory. The same barcode or QR Code can be scanned with any standard barcode or QR code scanner. We also have an app-based QR Code or Barcode scanner.

- Available on both Web and Mobile

- Inventory Management Application

- Barcode or QR Code based Inventory

- Generate ready to print Barcode or QR Code for inventory

Features

Features at a Glance

Support Desk

Service Executive

For Company

For Customer

Frequently Asked Questions

Why use a ticketing system?

A ticketing system is a service that helps track, organize, and prioritize customer queries or problems. In simple terms, it is a queueing system for customer support. Each customer query or issue is logged as a ticket. The ticket is then assigned to the relevant team members who resolve the issue.
What does ticketing software do?

Ticketing software is designed to help you track and manage all the tasks and subtasks that go into a project, no matter how big or small. This type of software is used by businesses of all sizes to improve customer service and streamline their operations.
Why is a help desk important for your business?

A help desk is an important part of any business. It ensures that customers are able to get the support they need quickly and efficiently. Doing so can help your business stay afloat and competitive.
How does a support desk ticketing system work?

A support desk ticketing system is a software application that businesses use to manage customer service requests. The system enables businesses to track and resolve customer service issues in a timely manner. The system also allows businesses to generate reports that can be used to improve customer service.